Privacy Policy

ProsperVest Pty Ltd ("we", "us", or "our") is committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, store, share, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

By using our website, submitting a form, or engaging with our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information when you interact with us:

Personal identification information

• Name
  
  
• Phone number
  
  
• Email address
  
  
• Postal address
  
  
• Date of birth
  
  

Service related information

• Property status
  
  
• Household income
  
  
• Investment interest
  
  
• Employment details
  
  
• Mortgage or financial information you choose to provide
  
  

Technical information

• IP address
  
  
• Browser type
  
  
• Device information
  
  
• Cookies and website analytics
  
  

Lead form information

• Data you submit through Facebook or Instagram Lead Ads
  
  
• Responses to surveys or qualification forms
  
  

We collect only what is required to deliver our services.

2. How We Collect Information

Your information may be collected through:

• Website forms
  
  
• Social media lead forms
  
  
• Facebook or Instagram advertisements
  
  
• Phone calls
  
  
• SMS, WhatsApp, or other messaging services
  
  
• Online scheduling tools
  
  
• Email communication
  
  
• Cookies and tracking tools
  
  
• AI assisted voice interactions
  
  

All information is voluntarily provided by you.

3. Why We Collect Your Information

ProsperVest Pty Ltd uses your information for the following purposes:

• To contact you regarding your enquiry
  
  
• To qualify and understand your service needs
  
  
• To schedule appointments
  
  
• To deliver advisory or educational information
  
  
• To improve our services and communication quality
  
  
• To verify your details
  
  
• To comply with legal and regulatory requirements
  
  
• For internal reporting and analytics
  
  

We do not sell personal information.

4. Consent for Contact

By submitting your details, you consent to be contacted through:

• Phone calls
  
  
• SMS messages
  
  
• Email
  
  
• AI assisted voice calls
  
  
• Automated systems
  
  
• WhatsApp or similar services
  
  

Message and data rates may apply.
You may withdraw consent at any time.

5. How We Store and Protect Your Information

We store your information using secure systems with safeguards including:

• Encrypted databases
  
  
• Access controls
  
  
• Password protected platforms
  
  
• Secure cloud storage providers
  
  
• Monitoring and internal compliance procedures
  
  

We take reasonable steps to protect your data from loss, misuse, unauthorised access, modification, or disclosure.

6. Sharing Your Information

We may share your information with trusted third parties when required to deliver our services. This may include:

• Property advisory partners
  
  
• Financial professionals
  
  
• Mortgage brokers
  
  
• Energy comparison providers
  
  
• Software or scheduling platforms
  
  
• AI communication tools
  
  
• Cloud storage services
  
  
• Compliance tools and number validation systems
  
  

We only share information needed to deliver the specific service you requested.
We do not sell or rent your data.

7. Third Party Links

Our website or communications may include links to third party websites.
We are not responsible for the privacy practices of these external sites.

8. Cookies and Tracking

We may use cookies, tracking pixels, and analytics tools to improve website performance and understand how users engage with our pages.

You may disable cookies in your browser settings.

9. Access and Correction of Your Information

You may request access to the personal information we hold about you.
You may also request corrections or updates to your information.

Contact us using the details in section 12.

10. Opt Out and Data Removal

You can opt out of communication at any time by:

• Replying STOP to SMS
  
  
• Using the unsubscribe link in emails
  
  
• Requesting removal verbally
  
  
• Contacting us through our website
  
  

We will remove or restrict your data where legally permitted.

11. Complaints About Privacy

If you believe your privacy has been breached, please contact us.
We will review your concern and respond as soon as possible.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner
www.oaic.gov.au

12. Contact Information

For privacy enquiries, corrections, or complaints, please contact:

ProsperVest Pty Ltd
info@prospervest.com.au
0422 761 539
Unit 3/21 Vale Street, North Melbourne, Victoria 3051 Australia

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13. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on this page with the new effective date.